The whole hotel in one system.
The owner tried three systems on the market and felt something was missing in all of them. Today the business runs on a system designed around it, with everything that makes it unique: from the booking on the website to the door that recognizes the guest.
A guest from any country, paying their own way.
A site that speaks the language of whoever arrives
The site translates itself with AI into the visitor's language (26 today), and the team edits text, photos and videos right on the page.
The booking on the site starts with the deposit paid. If the payment fails, the bed stays held for 48 hours and the front desk decides.
Five ways to pay, including from abroad
Pix, domestic card, foreign card through Stripe, international transfer through Wise and Mercado Pago. The system recognizes each payment and posts it to the booking account. Nobody checks statements by hand.
The right price on every channel
Seasonal rates and daily rules, commission and margin per sales channel, plus a simulator that builds the quote and a ready-to-send message. For long stays, the coliving page shows the price dropping the longer you stay.
An agent that lives in WhatsApp.
The owner writes, the agent does
Creates and cancels bookings, checks occupancy and conflicts, swaps beds, extends the stay, shows how much each guest owes, resends emails and prepares the invoice.
Before saving, it confirms. Afterwards, it sends the link so you can check it in the dashboard. And it has written limits: anything that belongs only in the dashboard, it won't do.
Every night as it really is
Whoever changes rooms mid-trip is still one booking. The bed map shows each night separately, and the overbooking that only existed on screen is gone.
The system warns, the front desk decides
Every morning, a routine checks the day and flags what's pending. It doesn't cancel, doesn't charge and doesn't check anyone out on its own. The only exception, decided by the owner, is a site booking unpaid after 48 hours.
What the law requires, with no one retyping it.
Guest registration straight to the Ministry of Tourism
Every guest of legal age fills in the form online before arriving, with ID. The system sends it to the government, logs the check-out and cancels it if the booking falls through.
Invoice through the national API
The service invoice comes out of the system itself, in the national standard, with a digital certificate. The owner picks the items before issuing.
The hostel in the guest's pocket, and the door that recognizes them.
The door recognizes the guest
Facial recognition is tied to the booking: access lasts as long as the stay, adjusts when it changes and is checked automatically every half hour. If the reader drops off the network, the panel warns.
A stay app, in three languages
The bill and what's left to pay, consumption posted by QR, extending the stay and paying right there, the selfie for the gate check-in.
And the outings: guests themselves create tours and dinners, invite the others and get paid on their own Pix.
The team works to the business's standard.
Procedures that become routine
The cleaning procedures went from a document to an app in Portuguese, Spanish and English: schedule, task of the day, photo check and staff time clock. Someone who starts today works like someone who has been there for a year.
“A custom system was a dream of mine. I tried three different PMS and channel manager systems and felt something was missing in all of them. Today, having a system built for my operation is a small revolution: I can centralize the demands of every area we need to manage in one system, and best of all, with a single monthly fee.”